INTAKE CASE MANAGER

Intake Case Manager -Job description

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Kiwewin (The Act of Going Home) is a program offered by the Grande Prairie Friendship Centre. Kiwewin, provides short-term financial assistance for housing, light touch case management and referrals support to individuals and families at imminent risk of homelessness in the City of Grande Prairie.

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Hours: 35/hrs a week

Qualifications:
•    Human Services diploma or degree
•    Knowledge of the Indigenous culture
•    Knowledge of community resources and supports
•    Experience working and interacting effectively and respectfully with participants in their home and community
•    Experience in guiding and supporting participants to maintain healthy home environments and sustainable housing
•    Experience working with mental illness and substance abuse
•    Experience working with individuals with behavioral challenges
•    Excellent oral and written communication skills
•    Ability to meet deadlines and work under pressure
•    Valid Class 5 Driver’s License with reliable vehicle
•    Cleared Criminal Record and Child Intervention Record Check
•    Valid First Aid
•    Mental Health First Aid
•    ASIST

Duties and Responsibilities include but are not limited to:
•    To report verbally daily to the Program Coordinator
•    To immediately report and discuss any concerns that might arise to the Program Coordinator
•    Manage high volumes of incoming calls 
•    Assess program eligibility of incoming callers
•    Manage high volumes of emails/documents/requests/communications
•    Provide information and referrals to appropriate agencies and resources
•    Support participants with maintaining and sustaining housing long-term
•    Ensure participant files are maintained and updated
•    Refer participants in crisis to appropriate resources
•    Support with urgent issues between participant/landlord
•    Treat all participants with dignity and respect
•    Foster and maintain excellent relationships with professionals involving participant’s needs
•    Maintain confidentiality at all times
•    Maintain files, case notes and daily, weekly and monthly stats
•    Maintain positive working relationships within the GPFC
•    Follow policy and procedure guidelines of the GPFC at all times​​